“I think the only way of arguing that the blockbuster show is a good way of viewing art is to say that the crowd is part of the experience. If you can convince people that they're paying a lot of money in order to see art alongside a lot of other people – and that's part of the joy of the experience – then you're OK. But I don't think that is what ticket buyers are led to believe. I think they're hoping that they will be able to have an intimate, individual experience of the art on show. And, too often, they're disappointed.” 

Miranda Sawyer in the Observer